Return Policy
We Stand Behind Our Products
At Active Pulse Wear, we strive to provide our customers with the highest quality athletic wear. We want you to be completely satisfied with your purchase. If you’re not, we’re here to help.
Return Policy
- Return Window: You have a 14-day window from the date of delivery to initiate a return.
- Eligible Items: Only unworn, unwashed, and undamaged items with original tags attached are eligible for return.
- Return Process:
- Initiate a Return: Contact our customer support team within 14 days of delivery at info@activepulsewear.com or +923435584779 (WhatsApp) to request a Return Authorization Number (RAN).
- Packaging: Carefully pack the item(s) in their original packaging, including all tags and accessories.
- Shipping: Ship the return package to the following address, ensuring it’s clearly labeled with the RAN: Active Pulse Wear (RAN#) National Housing Scheme 1 National Town Rawalpindi, Punjab, Pakistan
- Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service.
- Exchanges: We currently offer exchanges for the same item in a different size or color, subject to availability. To exchange an item, please follow the return process and specify the desired exchange in your return request.
- Refunds: We do not offer refunds at this time.
Important Considerations
- Sale and clearance items are final sale and cannot be returned.
- Items that have been worn, washed, or damaged will not be accepted for return.
- Items without original tags attached are ineligible for return.
- We are not responsible for lost or stolen return packages.
Contact Us
If you have any questions or require further assistance, please contact our customer support team at info@activepulsewear.com or +923435584779 (WhatsApp). We are available to assist you 24/7